Bug Reporting

Found a bug? Let us know so we can fix it! 🐛

📝 How to Report a Bug

In-App Reporting (Recommended)

1. Click the bug icon in the left sidebar

2. Fill out the feedback form:
   • Name (required)
   • Email (optional but helpful for follow-up)
   • Description (required) - Tell us what happened and what you expected

3. Click Submit Feedback

💡 What to Include

Write a clear, descriptive summary of the issue:

✅ Good: "Audio drops out briefly after 30 minutes in session"
❌ Bad: "Audio problem"

For the best results, please include:

• What you were doing when the bug occurred
• What you expected to happen
• What actually happened
• Any error messages you saw

📎 Note: When you submit through the app, log files from your current session are automatically included to help us diagnose the issue.

🔍 Enabling Tracing for Better Diagnostics

If you're experiencing a reproducible issue, enabling tracing can help us gather more detailed information:

Step 1: Click the settings icon (⚙️) in the left sidebar

Step 2: Go to the Advanced tab and check Enable Tracing

⚠️ Important: Only enable tracing when needed to report a problem, as it will affect performance. Remember to disable it after submitting your bug report.

Alternative Methods

You can also email bug reports to: support@syncdna.com

✅ What Happens Next?

• You'll receive an acknowledgment of your report
• Our team will investigate and try to reproduce the issue
• We'll include fixes in future updates

Thank you for helping improve SyncDNA! We truly appreciate it! 💙